Staff

Joann Smagalski

Joann brings over 25 years of experience to her role as a Senior Client Services Representative. Ms. Smagalski serves as the day-to-day contact for escalated issues or problems that arise, and assists with...

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Dale McCauley

Dale comes to us most recently from ServeYou Custom Prescription Management and brings with him over five years of experience.  In his current role Mr. McCauley handles day to day calls from FlexScripts...

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Kathy Bagley

Kathy has 19 years in the PBM industry and serves as one of the day to day contacts for our clients.  In her current role Kathy assists members with day to day issues, processes all prior authorization...

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Kristin Karakis

Account Executive Kristin Karakis brings over a decade of experience in the PBM and insurance technology industry to her current role at FlexScripts. Ms. Karakis utilizes her account management, client...

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Rob Bigalke

Director of Business Development Rob Bigalke brings over two decades of pharmacy benefits expertise to his role. Prior to joining our team, Mr. Bigalke was a Senior Account Executive for Serve You Custom...

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