For Our Members

Why Should I Call?

• If you have a question about a drug or class of drugs being covered.
• If a drug or drug class requires a Prior Authorization.
• If you’re going on vacation, or need to get your medication early.
• If you didn’t use a participating pharmacy and need to learn about reimbursement.
• If your pharmacist says your claim has been rejected.
• If the pharmacy charges you more than the expected copayment.

When Can I Call?

8:00 AM to 9:00 PM Central Time, Monday through Friday, and 9:00 AM to 3:00 PM Central Time, Saturdays.

What If I Call Too Late?

If you call after hours, please leave a message so we can take care of the situation on the following business day.